Shipping policy

1. General Information

The Pawtastic Finds online store delivers pet products to countries in the European Union and other regions.

We strive to provide fast, safe, and convenient delivery for every customer.

2. Order processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends and holidays are processed on the next business day.

After the order is shipped, the customer receives a confirmation with a tracking number.

3. Delivery regions

We deliver to:

all European Union countries

the United Kingdom

Norway and Switzerland

other countries upon individual request

If your country is not listed as available when placing your order, please contact us by email: [email]

4. Delivery methods

We work with reliable European delivery services:

DHL

DPD

GLS

UPS

local postal services

Available delivery options are displayed automatically when placing an order, depending on the country and address of the recipient.

5. Delivery times

Estimated delivery times:

Within the country of origin: 1–3 business days

Within the EU: 3–7 business days

United Kingdom, Switzerland, Norway: 5–10 business days

Rest of the world: 7–14 business days

Please note: actual delivery times may vary depending on courier services and customs procedures.

6. Shipping costs

Shipping costs depend on:

the destination country

the weight and dimensions of the parcel

the selected shipping method

The exact cost is calculated automatically on the order page.

Free shipping

We offer free shipping for orders over [amount, e.g. 60 EUR] within the EU.

7. Taxes and duties

For customers in the EU, all prices include VAT unless otherwise stated.

For orders outside the EU, customs duties and taxes may be charged in accordance with the laws of the recipient's country.

These additional charges are paid by the buyer.

8. Order tracking

After the order is shipped, the customer receives an email with:

tracking number

link to the delivery service website

This allows you to track the status of your shipment in real time.

9. Delivery problems

If you encounter any problems:

delivery delay

loss of shipment

damage to goods

incorrect goods

Please contact us as soon as possible:

📧 Email: oleksandrnaidenko20@gmail.com

We will do our best to resolve the issue quickly.

10. Incorrect address

The buyer is responsible for the accuracy of the delivery details provided.

If the order was sent to an incorrect address, the additional costs of resending the order will be paid by the customer.

11. Cancellation and modification of orders

The delivery address can only be changed before the order is shipped.

No changes can be made after the order has been transferred to the delivery service.

For changes, please contact us at: oleksandrnaidenko20@gmail.com